June 16, 2010

Customer Service Outside of the (Cardboard) Box

DSCN0143 225x300 Customer Service Outside of the (Cardboard) BoxSee all of that cardboard?  Just yesterday that was at one of our customers’ houses.  Our technician Ron told me that he had a customer who had a lot of cardboard in their garage but they didn’t know what to do with it.  As a courtesy, he offered to take it and recycle it for them.  Twenty minutes later his van was full and he was on his way back to our Service Center to drop it off.

Stories like that are what make me proud to work for AAA Heating & Air Conditioning.  Our employees strive to provide customer service that is above and beyond our customers’ expectations.  I have heard of technicians changing light bulbs, moving furniture, and even mowing the lawn!  And it doesn’t stop there… the lovely people you talk to when you call in to our office have even been known to look up information for callers  about other companies!

At AAA Heating & Air Conditioning, we strive to exceed your expectations in every way.  We promise that you won’t be disappointed!

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May 20, 2010

Washington State’s Energy Profile

Do you know what’s exciting?  Stumbling across the U.S. Energy Information Administration’s website filled with facts about the usage of energy in each individual state.  Oh wait, it’s just me who is happy at the discovery?  Admittedly, I am a bit of an information nerd, so sites filled with facts fill me with joy.  Let me synthesize the info on Washington State for you so that you can find the same thrill that I have in my heart.

  • Power to us for our massive amount of renewable resources!  (Get the pun?)  Washington state is the largest producer of hydroelectric power in the nation.  And get this– In November 2006, Washington adopted a renewable energy standard that requires all utilities serving at least 25,000 people to produce 15 percent of their energy from renewable sources by 2020.
  • If you’re thinking of leaving on a jet plane, you’re not the first.  Washington is among the highest users of jet fuel, mostly due to the military bases in the area.
  • Your South King County heat pump might just be run on power from the Columbia Generating System, which generates 1/10th of the state’s power.  And you might also have a gas furnace like 1/3 of the state who uses gas as their primary source of home heating.

While I have provided you with some scintillating facts, I’m sure that you will want to read even more yourself.  Head on over to the U.S. Energy Website for more thrills.

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May 11, 2010

Our Technician Talks About Cutting Down On Allergies

Glen J., AAA Heating & Air Conditioning Senior Technician

Glen J., AAA Heating & Air Conditioning Senior Technician

I am going to be remodeling our house soon and thinking about adding a filtration system of some sort to the furnace.  I have heard that there are things that I can do to cut down on allergies but am not entirely certain what those are.  Do you have any ideas? -Frank B., Kent

Well, the answer is twofold here– the short term solutions for cutting down on allergens while you are remodeling and the long term solution for your Indoor Air Quality to keep allergies at bay once the remodeling is finished.  Let’s start with the long term.

There are a lot of different types of products on the market that claim to cut down on allergens but in reality are more hype than substance.  An example would be the single room air cleaners that claim to purify the air.  Unfortunately, their effectiveness has proven to be minimal at best (just read the evaluation in Consumer Reports of the Ionic Breeze and you will see what I mean) and they really aren’t worth the money you will spend on them.  The most effective way of reducing the amount of allergens in your home is to install an Electronic Air Cleaner on your furnace.  A licensed heating and cooling contractor will be able to take a look at your existing system, tell you how the Electronic Air Cleaner (EAC) would fit into it and then give you a price for the EAC, including installation.  They really do work well to relieve the suffering that people with allergies have to go through.  In fact, one of the women who works in our office just had an EAC installed for her parents.  Her mom has chronic asthma and terrible allergies but has experienced a huge increase in the quality of life she has been able to have because of the number of allergens her Electronic Air Cleaner has taken out of the air in their home.

Now on to the short term.  Most people don’t think about their allergies as they are remodeling, but there are many things you can do to prevent them from flaring up while you are working on your house.  The Allergy Consumer Review (www.allergyconsumerreview.com) gives some of the following suggestions:

  • Spend as much time out of the house as possible. This means schedule your remodeling for the summer months.
  • The bedrooms are the most important rooms in the house. We spend 8 hours a day in there. If they are not being remodeled-have your contractors tape up the doors each day to prevent dust from entering.
  • Close down the heating vents in your bedrooms during the day time to prevent dust from getting in the room.
  • Use a high quality, completely sealed hepa vacuum on a daily basis to vacuum every inch of all bedrooms. Use a vacuum with on board tools to vacuum walls, crevices, furniture, floors.
  • Try to remember to seal off your closets daily so your clothes remain dust free.
  • Wear an allergy face mask walking around your house in the day time to avoid the dust.
  • If your kitchen was remodeled, wash all your dishes afterward and throw out any “open boxed” foods.
  • Doing the remodeling yourself? Wear a mask at all times and make sure your materials are toxic free. The mask is to help you not breathe in dust.
  • Have your ducts cleaned after all the remodeling is finished to get rid of the dust and debris that has fallen into them.

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April 8, 2010

ENERGY STAR: Getting A Quality Installation

Because AAA Heating & Air Conditioning cares about helping our customers save money and improve the environment, we wanted to help you make sense of the ENERGY STAR® program and what it means for your heating or cooling system.  This is Part 7 of a 9 part series on the subject that is published every other Thursday.  If you missed our previous posts, you can find them here:  AAA Heating & Air Conditioning ENERGY STAR blog posts

Replacing your old heating and cooling equipment with new energy-efficient equipment is guaranteed to save you money on your utility bills.  However, you need to make sure that the company that is installing your new equipment is doing it properly.  Improper installation can reduce system efficiency by up to 30%!  Make sure you ask the following questions before committing to a company:

  • How did you size the equipment for my home?  If the system is too big or too small, it will work harder than it should and shorten the length of its life.  You want to make sure that a heat loss calculation has been performed on the house by your contractor to determine exactly what the right size of equipment is for you.
  • Do I have any leaks in the duct system?  The contractor should evaluate the duct system to identify leaks and then seal them.
  • How do you ensure a proper refrigerant charge?  If your cooling system has an improper refrigerant charge, it can cause failure of components, which results in costly repairs.
  • Do you have a Quality Installation Checklist?  A contractor that has a checklist to ensure that the installers are doing the install correctly is definitely a company you should look for.

Next week in our series on ENERGY STAR:  Rebates and Tax Credits

Source: www.energystar.gov

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April 2, 2010

Puget Sound Energy Increases Rates

KOMOnews.com is reporting that Puget Sound Energy has been granted a rate increase by state regulators.  KOMO’s website reports:

The Washington Utilities and Transportation Commission announced the approval of the increases on Friday.  The decision will allow PSE to raise electric rates by 2.8 percent and natural gas rates by 0.8 percent.  The new rates will kick in on Wednesday.  PSE’s basic charge for electric service will also go up a quarter to $7.25 a month.  The basic charge for natural gas service will remain the same, at $10 a month.

If you’re concerned about how the rate increase might affect your heating or cooling bills, you might want to consider a heat pump.  Much more efficient than an electric or gas furnace, a heat pump will lower your energy bills and bring you year round comfort.  If you are interested in finding out how much energy you can save with a heat pump, call our Kent Heating and Air Conditioning office at 253-630-9224 to get a free analysis for your home.

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March 30, 2010

Ask Our Technician: Furnace Turns On Frequently

Glen J., AAA Heating & Air Conditioning Senior Technician

Glen J., AAA Heating & Air Conditioning Senior Technician

Q:  We recently moved into a newly built house and noticed that our furnace turns on and off frequently.  It will quickly get the house to the temperature we want it and shut off, but then turn back on again shortly afterward to start heating again.  Is this something we should be concerned about?  — Samuel Z., Maple Valley

A. It is possible that the furnace the builder put in the house is improperly sized.  Quite surprisingly, many homes, both new and old, have furnaces that are too large or too small for the space.  If the furnace is too small, it will run constantly because it is trying to keep up with the demands for heat that are put on it.  However, if a furnace is too large, it heats the home quickly and then shuts off quickly.  Because it is an inconsistent heat, the temperature falls soon, and the furnace is forced to come back on briefly to put out more heat.  It sounds like that could possibly be the problem at your home.  I would recommend scheduling a service technician to perform a full diagnostic on your furnace to determine if that truly is the cause or if there is more to the issue.  I would be happy to come out and take a look at it for you.  Just call our Kent Heating and Air Conditioning office at 253-630-9224 and they can set up an appointment for you.

If you have a question for Glen, our knowledgeable Senior Technician, submit it using our communication form and you might just be featured on our blog!

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March 25, 2010

ENERGY STAR: Working With a Heating and Cooling Contractor

Because AAA Heating & Air Conditioning cares about helping our customers save money and improve the environment, we wanted to help you make sense of the ENERGY STAR® program and what it means for your heating or cooling system.  This is Part 6 of a 9 part series on the subject that is published every other Thursday.  If you missed our previous posts, you can find them here:  AAA Heating & Air Conditioning ENERGY STAR blog posts

If you are looking to replace or install new ENERGY STAR high-efficiency heating or cooling equipment, you need to find a good company to work with.  Reputable companies will:

  • Perform an on-site inspection of the work you want completed and provide a detailed proposal in a timely manner
  • Demonstrate to you that the company is licensed and insured to repair and install heating and cooling equipment
  • Have many years of experience as a business in your community
  • Provide examples of quality installation of energy-efficient heating and/or cooling equipment work, with names of customers you can contact
  • Complete and submit warranty information on your behalf
  • Leave all equipment manuals and provide documentation of installation procedures, such as an AHRI certificate
  • Clearly explain the benefits of regular maintenance and help you set up a schedule to keep your system operating at its best

Next week in our series on ENERGY STAR: Energy Star Quality Installations

Source: www.energystar.gov

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March 23, 2010

It’s Officially Spring Cleaning Time!

cleaning supplies 1 Its Officially Spring Cleaning Time!It’s about time for Spring Cleaning again this year.  It can be a daunting task (and not always the most fun one either) so we wanted to give you some suggestions to help you organize your cleaning so you can finish it quickly and feel great about the results.

  1. Make a list of each room and what needs to be done in it.  You will feel great checking things off as you go along.
  2. Add to your list anything that might not reside in a specific room—changing your furnace filter, sweeping your porch, changing the batteries in your smoke alarms, etc.
  3. Make sure you have all your cleaning supplies on hand.  There is nothing worse than starting a project and then having to run to the store for something you forgot!
  4. Listen to upbeat music as you clean.  You’ll go faster and can dance along as you’re scrubbing.  Trust us, it makes it much more fun.
  5. Tackle one room at a time and work first on the room that will make you feel the best once it’s done.  Work from top to bottom in each room to ensure maximum cleanliness.

    We hoped this helped get you jump started on your spring cleaning.   In a few weeks, we’ll also share some simple homemade cleaners you can make to replace the toxic ones you have in your cupboards.

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    March 12, 2010

    Green River Dam Flooding Information

    Here at our AAA Heating & Air Conditioning office, the rain is coming down fast and furious, which reminds us of the possible flooding in our valley.  We know the threat of flooding from the Green River Dam is close to passing, but we wanted to pass on the link to the King County website that talks about  preparedness.  It’s great info to have and keep in a safe place until the next flood season hits us.  Check it out at:  http://www.kingcounty.gov/safety/FloodPlan.aspx

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    March 2, 2010

    Fire Safety Tips

    Did you know that heating equipment is the leading cause of home fires each year?  You can prevent them by following these tips from the National Fire Protection Agency:

    • Portable space heaters need to have a 36-inch clearance between them and anything that can burn.  They also need to be turned off every time you leave the room or go to bed.
    • Only use a licensed heating contractor to install new furnaces or heat pumps in your home.  They will be able to install them with the correct ventilation according to code, which will prevent fires.
    • Do not use your oven to heat your home
    • Have your wood & coal stoves, fireplaces, chimneys, and furnace or heat pump inspected annually by a professional, and cleaned as often as is suggested.
    • If your power goes out, avoid using candles.  Use flashlights instead.
    • Make sure your fireplace has a sturdy screen to prevent sparks from flying into the room.
    • Test your smoke alarms monthly and install a carbon monoxide alarm in a central location outside of each sleeping area.

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